Luiz Muniz has extensive experience in the service and IT sectors, beginning as a waiter at Outback Steakhouse Brasil from December 2011 to May 2013, where responsibilities included personalized service and sales. Subsequent roles at Neobpo from March 2022 to May 2023 involved process management, ITIL practices, problem management, and support in various IT functions, including system and network support as an IT intern and service desk analyst. Luiz's expertise includes business analysis, agile methodologies, and training, ultimately leading to a current position as an Analyst in Modern Workplace Engineering at Avanade since September 2025, focusing on diagnostics, troubleshooting, and support for enterprise environments. Luiz also holds a degree in Big Data, Business & Technology from UNIASSELVI, a postgraduate degree in Software Engineering from Wyden, and an MBA in Design Thinking from UNIASSELVI.
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