Sissy Böttcher is an experienced professional in customer relationship management, currently serving as the US West SMC CRM Services Lead at Avanade since March 2020, where responsibilities include leading a support team for a global Dynamics 365 Marketing implementation and providing training for its effective use. Prior roles include CRM Consultant at AlphaBOLD and Business Process Innovation Specialist and Client Success and Operations Manager at StudyPortals, where Sissy supported branch growth and enhanced internal processes. As Innovation Manager at Böttcher Transporte GmbH, Sissy introduced a fleet tracking system and drove efficiency improvements. Sissy holds multiple degrees, including an M.Sc. in Operations Management and Logistics from Eindhoven University of Technology.
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