Tracey Luo is a Strategy Consultant specializing in Digital Enterprise Advisory at Avanade, where they focus on customer experience and commercial value optimization. With a strong background in business development and process improvement, they previously held roles at Vodafone, ANZ, and Three6, leading initiatives to enhance customer journeys and drive business growth. Tracey is a lifelong learner with formal education including a Master of Commerce from Deakin University and specialized certificates in Service Design and Customer Experience Strategy. Their passion lies in integrating human-centered design with effective business strategies to achieve sustainable results.
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