Scott Egan, MS

Head of Customer Success at Avanan

Scott Egan, MS, has a diverse work experience spanning over several decades. Scott holds the role of Head of Customer Success at Avanan, a Check Point Company, starting in November 2022. Prior to this, they served as the Director of Customer Success and Strategic Services at S3 from March 2021 to November 2022. From January 2017 to March 2021, Scott worked as the Director of Managed Services/PAM at Optiv Inc.

Before joining Optiv Inc, they held the position of Sr. Global Director Customer Care/Professional Services at Avid Technology from January 2015 to January 2017. Scott also gained valuable experience as the Sr. Global Manager of Technical Support & Professional Services and as a Manager of Technical Support at RSA, The Security Division of EMC. Scott held these roles from June 2008 to January 2015 and from June 2008 to June 2011, respectively.

Scott began their career at Microsoft, where they worked as part of the O365 Initial Deployment Team from October 2005 to June 2008. Scott also served as the Sr. Manager of TAM Services from March 2002 to October 2005. Prior to Microsoft, they were the Manager of Ambassador Engineers (TAM & Professional Services) at Sun Microsystems from April 1999 to December 2001.

Scott's earlier work experience includes serving as a Senior Support Engineer at FTP Software from April 1996 to April 1999 and as a Senior Network Administrator at Varian from 1993 to 1996. Scott started their career as a Remote Support Network Analyst at IBM from January 1989 to December 1991. With a strong background in customer success, technical support, and professional services, Scott Egan brings extensive expertise to their current role as Head of Customer Success at Avanan.

Scott Egan holds a Bachelor of Science degree in Technical Management, with a double major in Computer Science and International Business from Southern New Hampshire University. Scott also holds a Master's degree in International Business. Their educational background focuses on Information Technology and International Business. However, no specific start or end year for their education is provided.

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Previous companies

IBM logo
Sunrise Software Solutions Corporation (S3CORP) logo
Varian Medical Systems logo
Microsoft logo
Avid Technology logo

Timeline

  • Head of Customer Success

    November, 2022 - present