Christopher Webb

Christopher Webb is an experienced professional in customer service and account management, currently serving as the Director of Customer Service at Avantis Analytics since November 2021, a company specializing in securities filing research tools for Canadian researchers. Prior to this role, Christopher spent over a decade at DisclosureNet, where significant achievements included transforming a reactive support team into a proactive account management team, achieving a reduction in customer churn from over 15% to less than 5%, and enhancing client engagement through targeted training and strategic initiatives. Earlier in the career, Christopher worked as a Learning Consultant at LexisNexis Canada Inc., coordinating training for legal professionals and developing innovative search techniques, thus contributing to high customer satisfaction levels. Christopher holds a Legal Research Certificate from the University of Toronto and a Diploma of Collegiate Education from Dawson College.