Arnold Marquez is an experienced Senior Technical Support Engineer at Avaya, where employment commenced in January 2010. In this role, Arnold specializes in Remote Implementation Configuration Support (RICS), providing remote upgrade support for CS1000 products, offering technical guidance for IPOCC installations, and managing IPOCC implementation projects. Prior positions at Avaya included Technical Support Engineer, focusing on Tier 3 support and troubleshooting for federal accounts. Previously, Arnold worked at Nortel Networks from September 2000 to December 2009, serving as a Senior Technical Support Engineer for federal accounts and engaging in debugging and support of CS1000 during beta releases. Arnold holds a Telecommunications degree from Associated Technical College-Los Angeles, earned in 1988.
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