Cameron Macdonald is currently a Principal Technical Support Engineer at Avaya, focusing on providing technical support for the unified communications and call center product suite. They were the first graduate trainee to join Avaya UK/Ireland's services division following its spin-off from Lucent. Throughout their career, Cameron has held various engineering roles, including senior technical support and maintenance field engineer positions, supporting a range of notable clients in the UK and Ireland. They obtained a BSc (Hons) in Telecommunications Engineering from Glasgow Caledonian University and an HND in Telecommunications from James Watt College.
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