Erick Taboada is a seasoned professional with extensive experience in service delivery and customer success management across various technology organizations. Currently serving as a Service Delivery Manager at Avaya since August 2023, Erick previously held pivotal roles, including Customer Success Director and Client Delivery Executive at HandCloud Latam, and Global Service Delivery Manager at Atos. With a background as a Project Manager focusing on infrastructure and customer relations, Erick has consistently demonstrated expertise in managing outsourced IT services, particularly in the LATAM region. Prior experience includes roles in database administration and systems management, showcasing a strong technical foundation in server management and IT operations. Erick is currently pursuing an Engineer’s Degree in Systems from UTEL Universidad.
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