James Einboden is an experienced consultant and contact center engineer currently employed at KGM Consulting, Inc. since July 2023. With a long tenure at Avaya starting from January 1997 and extending through various roles, including Technical Consultant/Senior Manager, Senior High Touch Engineer, and Technical Manager, James has developed a robust skill set in software development and technical support, particularly in managing and improving Avaya's telecommunication equipment. James's expertise includes deploying virtual environments using VMware, writing software tools in Perl and C++ to address software corruption, and troubleshooting Definity switches using UNIX-based tools. Academic credentials include a Master's degree in Computer Information Science from the University of Phoenix and a Bachelor's degree in Computer Information Science from Denver Technical College.
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