Jonathan Williams is an experienced professional in contact center and CTI solutions, currently serving as a Contact Centre & CTI Consultant at Avaya since June 2008, where responsibilities include designing and implementing Avaya's Voice and Multimedia Contact Centre solutions. Prior roles at Nortel from June 2000 to June 2008 include Technical Design Authority for Contact Centre and CS1K in EMEA Pre Sales, as well as leading a Technical Support Team, ensuring problem resolution and support for EMEA partners. Notable accomplishments include a secondment as Technical Design Authority for a Barclays Call Centre project, overseeing the migration from Genesys to Nortel solutions. Jonathan's technical expertise is supplemented by foundational education from Alleyne's High School from 1977 to 1980.
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