Ken Goodrich is a Regional Senior Manager at Avaya, specializing in customer satisfaction and the development of service operations. With a strong background in team leadership, they have managed diverse teams of up to 220 technicians and played a crucial role in strategic planning and operations. Previously, Ken served as an Operations Manager at AT&T from 1993 to 1996 and held various leadership roles at Avaya, focusing on enhancing customer relationships and driving revenue growth. Recognized for their hands-on approach, Ken is passionate about coaching and human capital development.
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