Markus Bornheim

Markus Bornheim is an experienced professional in communications and customer engagement, currently serving as the Customer Solution Consulting Lead at Avaya since 2013, where leadership of a consulting team focuses on guiding clients through digital transformation in cloud technology. Previously, Markus held significant roles, including the International Practice Lead for Public Safety & Emergency Services at Avaya, emphasizing innovation in communication between citizens and public safety agencies. With a diverse background that includes managing director at Sabio System Integration GmbH and various strategic positions at Avaya since the year 2000, Markus has developed expertise in unified communications, contact center solutions, and emergency services architecture. Markus began the career as a communication consultant at Siemens, underscoring a sustained commitment to advancing customer engagement technologies. Markus earned a degree in Electrical Engineering and Communication from RWTH Aachen University.