Murray Swanton is a seasoned professional with extensive experience in customer success management and technical support, currently serving as a Senior Customer Success Manager for Avaya Cloud Solutions since October 2006. This role involves overseeing the governance of cloud solution deployments and fostering strong relationships with clients throughout the contract lifecycle. Prior positions at Avaya include Client Service Manager for Global Accounts, providing 24x7 support for top customers, and Senior Support Engineer in EMEA's Premium Support Team, where technical troubleshooting was a key focus. Before joining Avaya, Murray held various roles, including Telecoms Manager at The Mortgage Lender, Contact Centre Specialist at IBM Global Services, and Global Voice Infrastructure Telephone Facilities Coordinator at IBM. Early career experience includes a position at Brittany Ferries, where responsibilities spanned group travel coordination and customer service operations. Educational background includes studies at Horndean.
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