Sameh Sabry, PMI-ACP, PMP, ITIL, is an experienced Program Manager with a strong background in cloud technology and call center systems integration. Currently at Avaya, Sameh leads the Qatar Airways Omni-Channel Global Cloud Contact Center Program, noted for delivering the first private cloud contact center solution in the aviation sector of the region. Previous roles include managing projects at NCR Corporation and IST Networks, focusing on Call Center development and stakeholder management across multiple regions and sectors. Sameh has also held positions at Saudi Telecom Company, where operational oversight was provided for call center technology, and earlier roles included project management and quality engineering positions that laid the foundation for a robust career in technology and project management. Sameh holds a Bachelor's degree in Computer Engineering from Ain Shams University.
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