Luis Vargas is an experienced Service Delivery Manager at Avaya since March 2016, overseeing a cross-functional team to ensure contractual compliance for managed cloud accounts and managing critical escalations to maintain customer satisfaction. Prior roles include Business Relationship Management at Bank of America and Global Services Director at Avaya Communications, focusing on service relationships for major global accounts. Luis also held positions as Senior Field Engineer at Lucent Technologies, Telecommunications Analyst at Canon USA, Operations Manager at VMX Systems, and various roles at New York Telephone Company, demonstrating a strong foundation in customer relationship management, project management, and technical support across multiple industries.
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