William Marques

William Marques is an experienced IT professional with a strong background in infrastructure, information security, and service management. Currently serving as the Head de Infraestrutura, Segurança da Informação, Gestão de Serviços e Operação at Hyperlocal, William focuses on establishing robust processes, enhancing business maturity, and ensuring excellence and security in IT service delivery. William is also a member of the Strategic Advisory Board at HDI Brasil, providing insights on IT service management trends. Previous roles include Senior IT Service Manager at Cielo, where responsibilities encompassed overseeing IT services and infrastructure, and Senior Manager of Business Solutions at Fidelity Processadora e Serviços S.A., managing governance and business solutions for multiple clients. William's educational qualifications include a recent course from the Massachusetts Institute of Technology in Cloud & DevOps, an MBA in IT Management from FIAP, and a bachelor's degree in Administration with a focus on systems analysis from Universidade Cidade de São Paulo.