Ricardo Calderón

Ricardo Calderón is currently the Head of Operations at Avenida+, focusing on optimizing processes and enhancing customer experience while managing strategic projects and KPIs. With over a decade of experience in customer experience, CRM, and business development, they have worked at notable companies including Swatch Argentina as a Customer Success & Operations Manager. Previously, Ricardo held roles such as Customer Satisfaction and Engagement Manager at Arredo, where they ensured client needs were addressed and services measured effectively. They hold degrees in Hotel Administration from Universidad de Belgrano and a postgraduate degree in Marketing from UADE, complemented by advanced training in Business Intelligence and predictive marketing from the eCommerce Institute.