Jacob Alderman

Jacob Alderman is an experienced Technical Support Specialist and Team Lead at AvePoint, where responsibilities include managing a team of engineers, conducting customer onboarding sessions, and collaborating with distribution operations to enhance technical support processes. Previous roles include serving as a Technical Support Engineer, providing troubleshooting assistance for products related to Microsoft SharePoint, Office 365, Azure, SQL Server, Windows Server, and IIS. Prior to AvePoint, Jacob held positions as a Supplemental Instruction Leader at Virginia Commonwealth University, where facilitation of study sessions occurred, an Electronics Team Member at Target, and a Produce Associate at Food Lion. Jacob holds a degree from Virginia Commonwealth University, earned between 2015 and 2019.