Jay Hall has extensive experience in technical support and engineering roles, currently serving as a Senior Channel Solution Engineer at AvePoint since July 2016, where responsibilities include supporting new business initiatives, onboarding partners, and building managed practices for AVPT technologies. Prior roles at AvePoint include Senior Technical Escalation Manager, where Jay developed escalation management processes and facilitated interdepartmental resolution of complex issues, and positions as Tier 2 Technical Support Engineer and Technical Analyst focused on customer support for SharePoint software. Experience also includes a role as Junior Systems Administrator at Secure Eye Systems, managing network installations and providing technical assistance, and a Teacher's Assistant position at Per Scholas, maintaining classroom computers. Jay holds a Bachelor of Computer Science in Computer Programming for Game Development from Full Sail University and a Bachelor of Computer Science in Information Technology from Per Scholas Institute for Technology.
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