Massimo Vagli is a seasoned technical support professional with extensive experience in the IT industry, currently serving as a CoE Support Senior Engineer at AVEVA since May 2024. Prior to this, Vagli held the position of Senior Principal Technical Support Engineer at Veritas Technologies LLC from July 2018 to March 2024, where responsibilities included creating lab templates, delivering training, and mentoring team members. Vagli's earlier tenure at Veritas from October 2015 to May 2018 and at Symantec from April 2004 to September 2015 encompassed roles as Principal Technical Support Engineer and Technical Support Engineer, where skills were honed in data compliance, troubleshooting complex IT issues, and enhancing team performance. Vagli possesses expertise in cloud services, including AWS and Azure, as well as a strong foundation in data archiving and enterprise-level technical support.
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