Benton Cummings

Benton Cummings is a passionate support leader with over a decade of experience in customer service and a current role as Vice President of Customer Care at Avid. Previously, Benton served as a management consultant, helping SMB software and technology businesses define their customer experience vision. At CM Group, Benton implemented a full customer support strategy that dramatically improved retention rates and streamlined processes. Benton earned a Bachelor of Science in Recording Industry Management from Middle Tennessee State University and enjoys connecting with others about customer programs, operations, and various creative interests.