Eunice Rivera-Ramos

Eunice Rivera-Ramos is a seasoned professional in customer care and technical support, currently serving as the Global Customer Care Duty Manager at Avid since April 2021. With a career at Avid beginning in May 2015, Eunice progressed through various roles, including Senior Team Lead and Customer Care Team Lead, and has extensive experience in managing customer support services across multiple channels. Prior work experience includes positions at Convergys and Sykes as a Technical Support Representative, as well as a Data Controller at the Philippine Health Insurance Corporation. Eunice holds a Bachelor of Science in Computer Information Systems Management from Asia Pacific College and a Bachelor of Science in Commerce from St. Scholastica's College Manila.