Michael S. Rivera is an experienced Sr. Project Engineer at Avid, with a focus on installing and upgrading Media Asset Management systems across the Americas and Caribbean, significantly improving operational efficiency and customer satisfaction. Prior roles include Manager of Production Support at HBO, overseeing a team providing technical support in an Avid and VMware environment, and Project Manager/Sr. Project Engineer at Avid Technology, where management of installations and upgrades for major broadcast media companies took place. Rivera also served as NorthEast Customer Service Manager at MorphoTrust USA™, ensuring customer satisfaction and resolution of technical issues, and as Technical Account Manager at Avid Technology, managing technical support requests. Earlier experience includes owning NetOps Consulting Corp., delivering network engineering solutions for Verizon. Rivera holds education from Control Data Institute.
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