Caroline Mitchell

Caroline Mitchell is a Program Manager for Scaled Customer Success at AvidXchange, Inc., specializing in developing scalable customer success models, cross-functional collaboration, and supporting significant customer growth. Previously, Caroline served as a Customer Success Manager, achieving high customer adoption rates and satisfaction, and managing relationships with a diverse customer base. Prior roles include Customer Success Manager and Support Specialist at Sales Impact Academy, where Caroline enhanced customer retention and satisfaction through effective onboarding and support, as well as Course Coordinator, optimizing processes for increased productivity. Earlier experience includes marketing consultancy at Carson Business Solutions, contributing to business model assessments and ROI analyses, and a Digital Marketing Internship at Polar Holidays, focused on social media and customer engagement strategies. Caroline holds a Bachelor's degree in International Business and Marketing from Washington State University, along with a study abroad experience at the University of Stirling.