Robert John possesses a robust background in financial services and customer care, holding senior leadership positions at various prestigious organizations. Notable roles include Head of Collections-Americas at GTT, where strategic enhancements in receivables management were prioritized, and Senior Vice President at First Citizens Bank, overseeing a wide array of customer service operations. Additional experience includes leadership roles at Citi, where Robert managed multiple portfolios, and extensive contributions to operational transformation and automation. Currently serving as Senior Director of Spend Card Operations at AvidXchange, Inc., Robert is focused on launching innovative financial solutions. An alumnus of the University at Buffalo with a Bachelor of Arts in Economics, Robert combines extensive industry knowledge with a proven track record in improving business performance and client satisfaction.
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