Brandon Kafflen

Brandon Kafflen has extensive experience in customer service and management roles across various industries. At Avista, serving as a Business Analyst and Customer Service Representative Flex II since December 2013, Brandon coordinates cross-departmental actions, solves problems, and manages customer accounts. Previous positions include Customer Service Lead Agent at Trego/Dugan Aviation, where oversight of 10 employees and flight operations was key, and Customer Service Supervisor at Alaska Airlines, supervising 50 agents and renegotiating contracts. Earlier roles include Customer Service Agent at Horizon Air, Youth Pastor at Garland Alliance Church, and 11th Grade English Teacher at Spokane Public Schools. Brandon holds a Bachelor of Arts in Secondary Education and Teaching from Eastern Washington University and studied at Asbury Theological Seminary.