Tom Rampling, who holds the Cert CII designation, served as Product Performance Lead at Aviva from 2017 to 2018. They have extensive experience in product performance management, root cause analysis, and complaints reduction, having engaged with key stakeholders to enhance operational effectiveness. Prior to their role at Aviva, Tom worked as a Retail Sales Assistant at Norwich City Football Club from 2015 to 2017. They achieved a distinction in Business/Economics & Finance at Thorpe St Andrew Sixth Form.
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