Ana Eberhard

Ana Eberhard serves as the Vice President of Member Experience at AvMed since July 2014, overseeing critical departments that affect customer satisfaction, including Marketing Communications, Product Management, and Member Engagement Customer Service. Eberhard chairs the Member Experience Committee, focusing on key performance indicators related to customer satisfaction and retention, and has led significant initiatives like the redesign of the AvMed public site and Member Portal. Previous roles include Director of Advertising & Brand Marketing at Alma DDB, Group Business Director at Geoscape International, and various senior management positions at Origen Global, Bromley Communications, Publicis Sanchez & Levitan, Sanchez & Levitan, and Tinsley Advertising. Eberhard holds an MBA from Florida International University and a Bachelor of Arts in Communications with a Minor in Marketing from St. Thomas University.