Ed Sibuma

Ed Sibuma is an accomplished professional with extensive experience in customer support and business operations. Currently serving as the Director of Business Process Operations at Avnet, Ed previously held leadership roles at Turo, where oversight included multiple operational teams and extensive management of agents across global BPO partners. Other notable positions include Head of Customer Experience at WanderJaunt, Technical Support Manager at MBSi Corp., and Director of Client Support at Zenefits, where significant team scaling and customer satisfaction achievements were realized. Ed's career began in the automotive software industry and includes a solid educational foundation with a Bachelor of Business Administration from Mercer University.