Manisha Thomas

Manisha Thomas is a seasoned professional in Quality Management with over 12 years of experience, currently serving as the Group Quality Manager at WNS Global Services. Manisha excels in managing and mentoring teams to enhance operational efficiency and achieve organizational targets. Key responsibilities include establishing quality standards, monitoring performance through statistical analysis, and implementing improvements while ensuring compliance with Service Level Agreements. Additionally, Manisha has held roles at Avon as UK Operations Lead and Back Office Manager Europe, focusing on team collaboration and managing vendor relationships to ensure service quality and contract compliance.