Charlotte Borst is the Head of Customer Experience at Aware Traceability, where they develop and implement a cohesive customer experience strategy and leverage data-driven insights to enhance customer engagement. Previously, Charlotte held various roles including innovation management at Fashion for Good and sourcing and product development at Anecdote B.V. Their educational background includes a Bachelor of Science in Textile Technologies & Management and a MicroMasters® in Chemistry and Technology for Sustainability from Wageningen University & Research.
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