Away

Derek Anthony Yip is a seasoned professional with expansive experience in customer experience analytics and product insight. Currently serving as a Senior Analyst for CX Data, Forecasting & Systems at Away since December 2022, Derek previously excelled in various roles at Airbnb from July 2014 to June 2022, including Senior Product Insight Analyst, where responsibilities included developing comprehensive analyses to enhance customer experience, recommending product and policy improvements, and collaborating across teams to implement strategic insights. Earlier positions included Product Insight Analyst within the hosting division, where Derek led insights plans for product launches, and Customer Support Agent at Zazzle, demonstrating a solid foundation in customer service and operational readiness. Derek holds a Bachelor of Arts in History from the University of California, Santa Cruz.

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Customer Experience Operations

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