Michael Rowland is a seasoned professional with extensive experience in account management and service delivery within the healthcare sector. Currently serving as Client Director at AXA – Global Healthcare since February 2018, Michael focuses on managing key large corporate client accounts, emphasizing client satisfaction, retention, and revenue growth. Prior to this role, Michael held various positions at AXA PPP healthcare from January 2013 to February 2018, including Head of Service Delivery and Contact Centre Manager, where responsibilities included overseeing service delivery strategies and managing customer service teams. Michael's educational background includes attending Tunbridge Wells Grammar School for Boys.