David McGuire is the Head of Workforce Planning and Operational Insights at AXA, where they have steered the workforce towards operational excellence for over five years. With a robust background in contact center leadership across various sectors, including telecom and insurance, David utilizes data analytics and team management to enhance customer service excellence. They previously held key roles at Citi Group, Garlands Call Centres, and Orange Personal Communications Services Limited, showcasing expertise in workforce planning and contact strategies. David holds a Bachelor's Degree in Customer Contact Planning and Management from the University of Ulster.
This person is not in the org chart
This person is not in any teams
This person is not in any offices