Michael Laue is a Customer Experience Manager at Zurich Insurance Company Ltd, focusing on enhancing customer journeys within the insurance sector. They previously held roles such as CX Lead Aftersales Customer Journey at AXA and Process Manager for Small and Medium-Sized Enterprises at Zürich Versicherungs-Gesellschaft AG. With a strong foundation in business management, Michael earned a Master of Arts from Universität St. Gallen and multiple certifications in customer experience and intelligence from HWZ Hochschule für Wirtschaft Zürich. They also served as Management Consultant at Accenture and contributed to various aspects of customer service and insurance operations early in their career. Currently, they are the Vice President of Die Mitte Zufikon and engaged as a Grossrat-Kandidat Aargau.
This person is not in the org chart
This person is not in any teams
This person is not in any offices