Michael Pfäffli is a seasoned professional in business transformation, currently leading initiatives at AXA since 2007. They have held various roles focused on customer operations, market research, and quality of service, driving digital and agile transformations. In addition to their work at AXA, Michael serves as the president of the board at the Stiftung für Prävention der AXA since 2021. Michael earned an EMBA in Marketing & Economics from Universität Basel and a Master's degree in Political Science from Universität Zürich.
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