Michelle Roberts has extensive experience in customer experience and quality assurance, having served as a Customer Experience Team Leader and Specialist at Smile Lab Solutions from November 2020 to July 2023. Prior to this role, Michelle held multiple positions at The Co-operative Bank plc from September 2000 to January 2005, including Customer Service Advisor, Quality Analyst, and Team Leader. In September 2025, Michelle worked as a Distribution Assurance Consultant and Customer Outcomes Testing Analyst at AXA. This diverse background demonstrates a strong commitment to enhancing customer satisfaction and operational effectiveness.
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