Michelle Tottle is the Head of Underwriting Capability at AXA, where they currently apply over 10 years of experience in the Insurance and Finance industry. Previously, they served as a Life and Pension Contact Centre Representative at Norwich Union and held various roles at Aviva, including IT Service Centre Training Consultant and Service Performance Consultant. Michelle is ITIL v3 qualified and is recognized for their commitment to delivering customer-focused service and managing stakeholder relationships effectively. Their innovative and positive approach has enabled them to thrive in a dynamic industry.
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