Sandro Mancebo is a Technical Service Engineer at Axis Communications since November 2022, specializing in providing technical support through various channels while managing high volumes of work and analyzing problems for efficient solutions. Prior to this role, Sandro served as a VoIP Network Escalation Engineer at Fuze from May 2017 to December 2022, focusing on customer communication and handling product issues with minimal user involvement. Experience also includes working as a Technical Support Engineer at ThinkingPhones, where Sandro addressed customer satisfaction and troubleshooting across various platforms. Educational background includes a Bachelor's degree in Information Technology from Merrimack College and an internship in IT support.
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