Premkumar SR is a seasoned Customer Experience Leader with over 12 years of experience in banking and service excellence. They served as Assistant Vice President and Service Head at Axis Bank, where they currently lead large-scale contact center operations, focusing on enhancing customer experience and optimizing efficiency. Previously, they worked as a Manager at Citi India from 2018 to 2022, contributing to significant improvements in service delivery. Premkumar holds a Bachelor of Technology in Information Technology from Thangavelu Engineering College, which they completed in 2013. They are passionate about service innovation and are actively exploring senior leadership roles in customer experience transformation.
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