SAILENDRA DHAL

Saiendra Dhal is currently the Internal Ombudsman at Axis Bank, where they oversee customer grievance redressal. With 36 years of experience in commercial banking, they previously served as General Manager of Digital Banking at Corporate Office until May 2021. Saiendra has held pivotal roles including Zonal Head of Guwahati Zone and CEO of Centbank Financial Services Ltd., significantly increasing revenue during their tenure. They have contributed to various banking domains, including treasury and capital markets, and have engaged in academia as a faculty member and resource person. Saiendra holds a B.Sc. in Physics and an M.Sc. in Applied Mathematics, and is pursuing additional qualifications in banking and finance.