Vikram Budhraja

Vikram Budhraja is the Head of Customer Experience Insights at Axis Bank, where they manage an end-to-end customer experience program to enhance customer satisfaction. With a background in market research, Vikram has previously held roles such as Deputy Vice President of CX & Consumer Insights at Axis Bank and Associate Director of Consumer Insights at Nielsen. They possess extensive experience in quantitative research, business development, and strategy development, having worked for notable organizations including GfK, ICICI Prudential Life Insurance, and Kantar. Vikram holds an MBA in Marketing from Balaji Institute of Modern Management.