Eric 'Rosie' Rosenberg is an experienced technology professional with a strong background in customer support and escalation engineering. Currently serving as an Escalation Engineer at Axonius, Eric provides rapid response to critical customer issues. Prior to this role, Eric worked at IriusRisk as a Product Support Engineer, where expertise in SaaS platforms, customer experience management, and collaboration with global teams resulted in exceeding contractual SLA agreements. Eric's earlier experience includes roles as a Support Engineer at GitLab and a Support Technician at WP Engine, where mentorship and advanced troubleshooting skills contributed to significant performance and productivity improvements. Eric's career began as a Manager at Leslie's Poolmart, overseeing employee training and operations.
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