Aline Marques

Aline Marques has a diverse work experience spanning over several years. Aline started their career at CI Intercâmbio e Viagem in 2010 as an Emissora de Tickets Rail Europe, where they were responsible for printing tickets and passes for Rail Europe. Aline also provided operational support to the sales consultants and handled route amendments, cancellations, and refunds for clients.

In 2013, Aline joined TREND Viagens as an International Support specialist. In this role, they confirmed bookings with international hotels, managed payment spreadsheets, and scheduled payments. Aline also served as the point of contact between the travel agency and suppliers, addressing client emergencies, amendments, and general inquiries.

From 2019 to 2021, Aline worked at Europlus Operadora as a Post Travel Support Specialist. Their responsibilities included analyzing and negotiating post-travel cases, resolving conflicts between clients and suppliers, and managing issues such as cancellations, no-show charges, and incorrect billing.

In 2021, Aline joined Accenture Brasil as a Global Risk and Compliance Analyst, specializing in Anti-Money Laundering (AML) and Know Your Customer (KYC) procedures. In this role, they conducted risk investigations, monitored high-risk activities, collaborated with regulators and auditors to improve risk control strategies, and prepared PLD/AML reports for various regions.

Most recently, Aline started working at Axur in 2022 as an Operations Analyst for brand protection. Their responsibilities include managing social media profiles and video platforms, interpreting threat validation criteria, conducting internet searches for fraudulent content, and generating monthly reports based on data analysis.

Overall, Aline Marques has gained extensive experience in various industries, including travel and risk management, involving tasks such as customer support, conflict resolution, analysis, negotiation, and data analysis.

Aline Marques started their education in 2008 by completing a technical degree in Administration of Companies at ETEC - Albert Einstein. From 2009 to 2013, they pursued a Bachelor's degree in Tourism Management at Pontifícia Universidade Católica de São Paulo. In 2020, they obtained an MBA in Finance and Controlling from Universidade Cruzeiro do Sul, specializing in Accounting and Finance.

In addition to their formal education, Aline Marques has obtained various certifications. In 2021, they completed a course in Data Protection - LGPD at Fundação Getulio Vargas. In 2021, they also completed a course in Money Laundering Prevention and Terrorism Financing at Escola Nacional de Administração Pública ENAP. In 2022, they obtained certifications as a Beginner Software Programmer and a Database Analyst from Instituto de Gestão e Tecnologia da Informação.