Aurora G. is a Senior Lead in Guest Experience at Azamara Cruises, where they focus on voyage support, leveraging their expertise in process improvement and customer experience. With a background in hospitality and sales, Aurora has previously worked as an Executive Desk/Concierge at Celebrity Cruises and held various roles at Starwood Hotels and Cox Communications. They hold a Bachelor of Arts in English Language and Literature and a Master of Arts in Literature, both from Philippine Normal University. Aurora is recognized for their skills in AI tools and data analytics to enhance operational efficiency and guest satisfaction.
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