Cathy Vazquez is a dedicated travel industry professional with over 30 years of experience in leadership and call center management. They have held key roles at notable companies, including Manager of the Resolution Desk at Norwegian Cruise Line from 2009 to 2016 and Director of Group Services at Crystal Cruises from 2017 to 2019. Currently, Cathy serves as the Global Contact Center Director at Azamara Cruises and works as a Contact Center Consultant in the hospitality and travel industry. Their extensive career reflects a commitment to excellence in customer service and operational leadership.
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