Daniel Hoff

Daniel Hoff is an experienced professional in workforce management, currently serving as a WFM specialist at AZL since May 2022, where responsibilities include the implementation of WFM processes for over 200 employees in the call center and back office. Previously, Daniel worked at Nationale-Nederlanden from January 2011 to May 2022, holding roles such as Planner Forecaster and Capacity Manager, where forecasting workload and required capacity for KPI achievement was key, as well as Planner Traffic and Scheduling, overseeing daily operations of contact center and back office teams. Daniel began their career at RVS Verzekeringen as a correspondent for life insurance from October 2003 to January 2011. Daniel holds a Bachelor's degree in Workforce Management from Philipse Business School, completed in 2016, and attended Baudartius College Zutphen from 1994 to 2000.