Iris Knobbe

Iris Knobbe, CCXP, is a seasoned professional specializing in customer experience and journey management with extensive experience in various roles. Currently serving as a Senior Customer Journey Specialist at AZL since September 2023, Iris also operates Simply11 Bed & Kitchen, a vacation rental business established in March 2013. Prior experience includes a significant tenure at APG from May 2003 to September 2023, where responsibilities ranged from Customer Experience Manager - Development, focusing on enhancing customer interaction and adopting customer-centered methodologies, to advising on strategic marketing and communication initiatives. Iris began their career at LogicaCMG as a Business Intelligence Consultant, contributing to BI projects and development roles. Educational credentials include a bachelor's degree in Mathematics (Statistics) from Eindhoven University of Technology, alongside leadership training and certification in behavioral marketing.