Saumya .

Saumya is a seasoned professional in strategic customer success within the B2B and IT sectors, with a strong focus on digital marketing, e-commerce, and martech. They have held various roles, including Senior Manager - Client Engagement at Azure Clouds and Account Manager at Google, where they significantly improved customer satisfaction and retention through data-driven insights and process optimization. Saumya also has experience in client relations at Nucleus Software and account management at ShopClues and Snapdeal. They earned an MBA in HR and Marketing from the Institute of Professional Excellence & Management, Ghaziabad.