Azzurri Group
Rob Breaks is an experienced customer service professional with a robust background in managing customer experience and operations. Currently serving as a Customer Experience Manager at Azzurri Group since December 2015, Rob has previously held the role of Customer Service Manager while seeking new opportunities since October 2019. At Quintessentially, Rob excelled as Head of Ask Q (UK) from September 2002 to November 2014, overseeing a 16-member team and focusing on enhancing customer service, complaint resolution, and training. Additionally, Rob contributed as a Content Writer for a commemorative book on Quintessentially's first decade and managed relations with high-end restaurants to ensure member access and benefits. Earlier experience includes serving as a Client Service Advisor at toptable.co.uk, where Rob supported customer care and website administration.
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Azzurri Group
The Azzurri Group is one of the UK’s largest and most successful hospitality investment platforms. We operate two leading national Italian full service brands, Zizzi and ASK Italian, the UK’s leading quick-service Italian, Coco di Mama and renowned Irish fast casual Mexican restaurant brand Boojum. Azzurri employs nearly 6,000 people, serving over 15 million meals annually in our growing estate of over 230 restaurants and stores. Across all of our brands we focus on what really matters to our customers – a memorable experience, high-quality food, great people, and beautifully designed restaurants and stores. The service is personal, the food delicious and the whole experience leaves you wanting more.